資拓宏宇（IISI） is one of the few large-scale information and communication service companies in Taiwan with over thirty years of experience in professional information system implementation and software development. With a workforce exceeding a thousand employees, it specializes in various industries closely related to daily life, including public services, financial information, and healthcare. Additionally, it excels in the development of advanced technologies such as smart IoT and telecommunication networks. Over the years, IISI has attracted top talents in the domestic technology industry, accumulating robust software development capabilities and experience in information system implementation, establishing itself as a leading benchmark in Taiwan's ICT industry.
Professional talent has always been a crucial asset and value for IISI. This belief remains unchanged. According to Kang Junkai, the head of the Human Resources Department, as the company continues to grow, the HR team needs to become more streamlined and robust. Drawing inspiration from the concept and spirit of the "HR Three Pillars" proposed by HR management expert Professor Dave Ulrich, the HR framework is structured around three pillars: "Center of Expertise (COE)," "Shared Service Center (SSC)," and "HR Business Partner (HRBP)." Through the collaborative efforts of these three pillars, complementing each other, the HR development system is implemented, enhancing the overall team's combat capabilities.
The foundation of the HR Three Pillars relies heavily on the establishment of "HR IT Infrastructure," including systems for payroll management, performance management, talent recruitment management, HR application form management, project resume management, attendance management, smart apps, etc. In 2015, IISI actively introduced Sunnet's Training Master CTMS system, a leading brand in the industry. In 2020, it further upgraded by introducing a mobile learning app. The goal is to create innovative opportunities for talent development in the ICT industry. In the future, through collaboration with Xulian's eHRD enterprise talent management solution, IISI aims to continue advancing toward the goal of becoming a talent war command center, deploying a powerful force for IISI's talent future!
With the implementation of Sunnet's Training Master system, successfully constructing the "IISI Training e-Academy," the company has accelerated the operational momentum of its digital transformation. The learning platform, combined with the upcoming Training Master mobile learning app, is expected to bring broader application benefits, primarily focusing on:
Accelerating and shortening the training execution cycle, improving resource utilization efficiency.
The overall training cycle time is shortened by more than 20% compared to before implementation, especially noticeable reductions in repeated training costs and time costs. With the implementation of the learning management system, administrative operations related to training can be coordinated, significantly enhancing administrative efficiency and resource utilization efficiency.
Promoting knowledge management to strengthen corporate capabilities.
For specific roles within the company, such as project managers and system analysts, improvements in job execution proposals or sharing records of related skills and tools can be consolidated through the training system's Know-how. This not only shortens the gap in knowledge, skills, and abilities (KSA) for colleagues in these roles but also breaks down departmental boundaries, promoting integration for use across departments and projects.
Optimization of course execution management.
In the past, supervisors and training execution units relied on paper-based queries for learning progress. Now, the system provides comprehensive records and analysis, presented in concise reports. This greatly benefits the formulation of future training development plans, and detailed post-course evaluations help in course direction setting and adjustment.
Instant support for job tasks.
In response to the future trend of mobile learning, internal training courses will be heavily online, and physical and remote courses will be recorded as online materials to enrich training resources. As part of knowledge management, online resources such as online work manuals and guidance will be provided. Specific area colleagues can use the mobile learning app to query and view them at any time, serving as an immediate support tool for tasks.