Taiwan secom group was established in the year 1977, evolving from the traditional security industry to becoming a technology service industry spanning food, medicine, residence, travel, and entertainment. Its services range from individuals and families to businesses, making it a leader in smart cities.
As the service industry diversified and with the development of the internet and AIoT, security has evolved from fixed to mobile, from wired to wireless technology. Throughout this journey, ZhongBao Technology continuously upgrades its systems, with the only constant being the core value of "safety" in its business development.
Ensuring the implementation of this "safety" value in employees not only tests the experience and knowledge transfer within the company but also poses a question to the training and education department:
"How to ensure the transmission of this spirit?"
Lin Jiahui, Vice General Manager of the Education and Training Department at ZhongBao Technology, shares how the company has implemented training and development, ensuring that every new employee understands and identifies with the spirit and culture of ZhongBao Technology.
【Opportunity】What are the key factors to consider when introducing a digital platform?
In the interview, Vice General Manager Lin emphasizes ZhongBao Technology's focus on training. Familiarity with the company's products is crucial for new employees, whether in sales or service. Therefore, the company provides internal professional training to ensure that each employee masters the necessary knowledge and skills.
As the industry moves towards digitalization in the era of technology and the internet, the company's transformation requires a rethink of the traditional internal training methods. The introduction of digital platforms aims to create a learning system for the company through digital means.
The shift from traditional mentorship, which emphasized experience transfer, to digital platforms is driven by the need for a more effective and up-to-date training approach. The digital learning platform not only enhances technological applications but also upgrades the mindset of training.
【Solution】What are the elements that activate the effectiveness of learning for the "Training Master"?
Lin further points out that with the continuous expansion of business scope and the ongoing upgrade of service models, there is a plethora of information to learn. The Education and Training Department needs to make everyone aware that new concepts are complex and require a broader, more diverse learning process. The importance of digital teaching gradually needs to be understood by employees, not to replace the traditional mentorship system but to support it through digital platforms.
ZhongBao Technology utilizes Xulian's "Training Master" and mobile apps to integrate learning content such as video courses, lecture materials, and related information. This is done through an online platform tailored to the learning needs and personalized learning situations of employees.
The three main features of "Training Master" that boost learning effectiveness are: Intuitiveness, Process-oriented, and Connectivity.
Intuitiveness: The course management interface is presented in a simple and intuitive way, making it easy for users, especially first-time users, to navigate through the platform.
Process-oriented: The platform incorporates process guidance, allowing beginners to easily initiate and complete courses. It includes supporting materials and relevant data to make the learning process comprehensive and complete.
Connectivity: The platform integrates learning content with the current usage scenarios. This allows for personalized adjustments based on individual skills and learning statuses, using virtual classrooms and platforms to complement the learning environment.
After the training is completed, the effectiveness is evaluated through practical application, creating a more comprehensive learning process.
【Achievements】How to formulate strategies for creating a corporate learning culture?
During the interview, Vice General Manager Lin enthusiastically shared that ZhongBao Technology is providing a comprehensive learning environment by integrating learning processes, systems, and platforms. This ultimately enables the learning culture and achievements to be visible in every employee.
Lin expressed that the mission of the Education and Training Department is to instill enthusiasm and motivation in each employee, fostering a sense of identification and liking for the company among new recruits. The goal is to have every talent share the same philosophy and work together with the company, creating a strong connection between the effort put in daily and the company's vision and culture.
Lin further mentioned, "ZhongBao Technology values the enthusiasm of each employee, much like a teacher igniting a student's passion."
【Continued Progress】Creating a Positive Cycle
Through each new employee training session, Vice General Manager Lin not only personally participates in ice-breaking sessions but also actively leads the morale and enthusiasm for growth.
In the pursuit of a learning culture, Lin put forward a unique insight. Training not only encompasses knowledge and skills but also requires the integration of the right attitude. Undoubtedly, attitude is the cornerstone of knowledge absorption, and in ZhongBao Technology, this correct attitude is embedded in the teaching process by the trained instructors. This initiates a positive cycle.
With widely distributed trainers across Taiwan, when instructors teach with the right attitude, it elevates the learning experience for participants. This reflects ZhongBao Technology's firm belief in training management, relying not only on quality content but also on talent cultivation and the implementation of management systems.
Undoubtedly, talent is the key to the success of any company, and the cultivation process is a moment of emotional creation. The loyalty brought about by this emotion contributes to the company's stability and cohesion. The stability and centripetal force of the company are essential values bestowed by this sense of belonging.
In the future, ZhongBao Technology will continue to ignite this emotion and value, working hand in hand with employees to create a brilliant future through careful cultivation and proactive management.